Terms & Conditions of Sale

Terms and Conditions of Sale

These conditions of sale represent the standard terms for The Luxury Confectionery Co Ltd,
part of the Hobart Enterprises Limited Group of companies.

The following are the Terms of Agreement between The Luxury Confectionery Co Ltd (TLCC) and the buyer of goods through www.tlcc.ie or any other affiliated entities or websites. Please review them carefully, as in the browsing and use of this website, you are agreeing to comply with and be bound by the Terms & Conditions and Privacy Policy we employ.

www.auntynellies.ie, www.tlcc.ie, www.wilkieschocolate.ie are sites operated by The Luxury Confectionery Co Ltd (“We”).

We are registered in the Republic of Ireland under Company Number 496944, and VAT Number 9781580K. Principal Office situated at Goolds Hill House, Old Cork Road, Mallow, Cork, Ireland, p51 FK70.

Please note the following content is subject to change without notice.

Introduction

“The Buyer” means the person, company or firm by whom the Goods are purchased.

“The Goods” means the goods which are the subject of the contract or contracts to which these conditions apply.

“The Order” means the Buyer’s acceptance of “the Sellers” quotation.

“The Seller” refers to The Luxury Confectionery Co Ltd.

 

Formation of a Contract occurs in the following way:

Upon placement of an order, the Buyer receives a confirmation email acknowledging we have received the order (note this does not confirm acceptance). Once we have dispatched the Goods, you will receive a Dispatch Confirmation email, constituting the binding Contract. The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

 

Liability

The material displayed on our website is provided without guarantee, conditions, or warranties pertaining to its accuracy. To the fullest extent permitted by law, we and any other members of our company and connected third parties hereby expressly exclude:

All conditions, warranties and terms which may be implied by common law, statute or the law of equity, and any liability for any direct, indirect or consequential damage incurred by the user in connection with our website and its use, and any other linked websites and materials posted within, including:

  • Loss of income or revenue
  • Loss of business
  • Loss of profits, savings, or contracts
  • Loss of data
  • Loss of goodwill and reputation in business
  • Privacy Terms

TLCC are committed to protecting your privacy. Any personal data collected from and provided by the Buyer will be processed by us will be protected under the Privacy Terms of this website, and by the Data Protection (Amendment) Act 2003.

Note, you are responsible for ensuring all information you provide is accurate and up to date, and impersonation of a person or legal entity, or use of a false name is unacceptable.

We may collect the following information:

  • Personal name and/or Company name.
  • Personal and/or company address.
  • Personal and/or company telephone, mobile and fax machine numbers.
  • Personal and/or company email addresses.
  • Demographic information, e.g. post code, gender, interests.
  • Other relevant information e.g. for customer surveys etc.
  • Details of your transactions.

We may also collect information about your computer, location of IP address, operating system, browser type, and profile, for potential use in market research.

We use the gathered information for the following purposes:

 

Internal record keeping

To improve website information content and periodically send out promotional emails regarding new product lines, special offers and seasonal products, etc. (there will always be an option to unsubscribe from such emails).

Market research purposes. We may contact you directly or use the demographic data gathered to create user profiles and record website traffic patterns using collated anonymous statistics.

Personal Information provided by you can be controlled and/or restricted in the following ways:

Option to indicate no usage of personal information for direct marketing purposes provided when filling out forms on the website.

Option to unsubscribe from direct marketing at any time.

We will never sell, lease or disclose personal information to a third party, unless we have your permission or in compliance with a legal obligation.

You may request the details of the personal information we hold at any time under the Data Protection (Amendment) Act 2003.

Our website may, on occasion, contain links to other websites and affiliates. Please be aware of the Privacy Policies of these websites and note we do not accept any responsibility or liabilities for these websites, and any personal information you submit to them is done so at your own risk.

Unfortunately, we cannot guarantee the complete security of information gathered over the internet. We will do our best to protect your personal data, however, any transmission is at your own risk. Once we have received your information, it will be recorded using strict security and privacy features to prevent unauthorised access by third parties.

 

Prices

Unless agreed otherwise in writing, prices shall be in accordance with TLCC current price list at the date of order. Any further packing, loading, carriage and insurance charges customs duties and other export costs are accordingly payable in addition. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation. Payment for all Products must be made when you place your order via the online payment gateway made available on our site. Prices on our retail website are inclusive of Value Added Tax

 

Payment

The Buyer shall pay the price of the Goods (including any increased price payable under these Conditions) and all charges due without any deduction whether by way of set off counterclaim or otherwise.

If paying by credit card, the Buyer represents and warrants that the credit card information supplied is true, correct and complete, and charges incurred by the Buyer will be honoured by the Buyer’s credit card company, and the Buyer shall pay charges incurred by the Buyer at the amounts in effect at the time incurred, including all applicable taxes.

The Seller reserves the right to refuse any order you place with us. We may, at our discretion, limit or cancel orders placed with us. In the event that we cancel or alter an order, we will attempt to notify you by contacting the email address, billing address and/or telephone number that you have provided. We accept no liability for the payment of any custom duty or other import taxes that may be due on products shipped outside of the EU.

We accept Laser, Visa Credit, Visa Debit/Electron, MasterCard Credit, MasterCard Debit, MasterCard World, Maestro, Discover, Diner, Sigma and all corporate and commercial Visa and MasterCard cards. We also accept payment through PayPal. We do not accept cheques or postal orders. Cardholders are responsible for the website transactions.

Payment is processed through Realex Payments. Realex use secure encryption (128bit SSL) when processing payment.

Upon ordering products through our website, you warrant that:

  • You are over 18 years.
  • You are legally capable of entering a binding contract on behalf of the account holder and have the authority of the account holder to place an order.
  • You are acting in the course of a business, trade, or other profession.

 

Returns and Refund Policy

TLCC will do its best to ensure excellent customer service and a happy shopping experience however it can sometimes be necessary to return an order. If an order needs to be returned, it should be sent to:

The Luxury Confectionery Co Ltd

Goolds Hill House

Old Cork Road

Mallow P51 FK70

Co Cork

Ireland